Av. Paulista, nº 509 – 2nd floor Conjunto 201, Bela Vista, São Paulo/SP - CEP 01311-910

Opening hours: from 08:00 to 18:30 on weekdays.

DON'T FORGET: Attach the duly completed Shipping Declaration with the equipment. Statement available for download at the end of this article.

Also send the equipment accessories for a more complete analysis of the presented problem.

Av. Paulista, nº 509 – 1st floor - Expedição, Bela Vista, São Paulo/SP - CEP 01311-910

Opening hours: from 08:00 to 18:30 on weekdays.

It is mandatory to present the Products Received form, issued upon delivery of the products or an e-mail authorizing the withdrawal.

Opening hours: 08:00 to 18:30

Phone: (11) 3883-3040

Email assistec@cardios.com.br

FOR INFORMATION ABOUT YOUR EQUIPMENT UNDER MAINTENANCE, have at hand:

- EQUIPMENT SERIAL NUMBER or

- SEDEX TRACKING CODE or

- CPF/CNPJ of the owner

Sending detailed information about the cause of the problem presented by your equipment and sending your accessories helps to speed up the process.

APPLIANCES UNDER WARRANTY: Delivery within 3 business days

APPLIANCES WITH MAINTENANCE CONTRACT: Delivery within 3 working days

APPLIANCES OUT OF WARRANTY AND WITHOUT MAINTENANCE CONTRACT:

- BUDGET SHIPMENT: up to 2 working days

- REPAIR AFTER BUDGET APPROVAL: up to 3 business days

IMPORTANT: Deadlines may vary according to demand and availability of parts in stock.

3 YEARS from the date of purchase: CardioLight, CardioLoop, CardioSeven and CardioMapa or the duration of the Maintenance Contract.

2 YEARS from the date of purchase: Dyna-MAPA NG or the duration of the Maintenance Contract.

MAINTENANCE: 90 days, counted from the issuance of the service invoice - exclusively covers the replaced components, except in case of misuse.

ACCESSORIES: 90 days from the date of purchase.